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Understand How We Handle Your Legal Obligations

When you open an account with lev cina, we keep your data secure, your withdrawals verified and your account access transparent.

Account VerificationData ProtectionWithdrawal VerificationSupport Hours
lev cina Understand How We Handle Your Legal Obligations
REACH OUR TEAM

How to Contact Us About Legal Matters

Team online

Live Chat

Open your account and select the chat icon in the lobby footer. Our team responds within 10 minutes during support hours (09:00–23:00 WIB Monday to Friday, 10:00–22:00 weekends).

Email Support

Send queries to [email protected] with your account number and the issue. We aim to reply within 24 hours with next steps on data requests, dispute resolution or account modifications.

Account Settings

Log in, tap your profile icon and select Legal & Privacy. From here you can download your account data, update contact details or request a summary of your transaction history.

DATA & SECURITY

How We Protect Your Account and Information

Account Encryption

Your login credentials and payment details are encrypted end-to-end using TLS 1.3.

Data Retention

We keep your account profile active as long as your account remains open.

Cookies and Tracking

When you open our site or app, we use session cookies to keep you logged in and functional cookies to…

Fraud Prevention

Our systems monitor deposit and withdrawal patterns to detect unusual activity.

Your Data Rights

You can request a copy of all personal data we hold about you, ask us to correct inaccuracies or request…

Third-Party Integrations

We share account data with payment processors (DANA, OVO, GoPay, QRIS gateways) only to complete your transaction.

Answers to Your Legal and Account Questions

Yes. On your first withdrawal, we'll ask for your full name, date of birth and a photo of your ID. This takes five minutes and complies with Indonesian anti-money-laundering regulations. Withdrawals to DANA, OVO, GoPay and QRIS are processed once verification passes.

You can ask for a data download at any time. Log into your account, go to Settings → Legal & Privacy and select Download My Data. We'll email a file containing all your account information, transactions and communications within seven days.

Contact our support team with your transaction ID and the date. We'll investigate with the payment gateway (DANA, OVO, GoPay or QRIS) and issue a report within five business days. Refunds are credited back to your original payment method.

You can update your email, phone number and home address anytime in Account Settings. If you need to change your registered name or ID number, contact [email protected] and provide a copy of your updated ID. Changes take effect within 48 hours.

We only share the minimum data required to process your deposits, withdrawals and gaming. Payment processors see your transaction details; game studios see only your session activity. We never sell or rent your personal information to marketing companies or data brokers.

You can close your account anytime from Settings → Account → Close Account. Any balance will be withdrawn to your registered payment method within 24 hours. Your data will be deleted after 90 days, though we keep transaction records for seven years for legal compliance.

The complete terms are available at levcina.xyz/legal/terms. They cover account creation, deposits and withdrawals via DANA, OVO, GoPay and QRIS, game rules, dispute resolution and your rights. Updates are posted 30 days in advance and you'll receive a notification when you log in.