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Your Privacy Matters — Here's Exactly How We Handle It

We collect only the information we need to verify your account, process your deposits through DANA, OVO, GoPay and QRIS, and send you withdrawals.

Account verification onlyLocal payment securityNo third-party sharingEncrypted data storage
lev cina Your Privacy Matters — Here's Exactly How We Handle It
GET IN TOUCH

How to Contact Us About Your Privacy

Team online

Email Support

Reach our privacy team at [email protected]. We respond to data requests, account access questions, and privacy concerns within 48 hours on weekdays.

Live Chat

Open the chat widget in your account lobby (available 10 AM–10 PM Jakarta time, seven days a week) to ask about how we use your data or request account details.

Account Settings

Log in to lev cina and navigate to Settings > Privacy to view, download, or request deletion of your personal data. Changes take effect immediately.

DATA HANDLING PRACTICES

How We Keep Your Account Secure

Encryption & Servers

All data travels over SSL encryption (256-bit). Your account details and payment history live on servers behind firewalls in secure…

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, our system cross-checks the transaction ID with your account to prevent…

Cookie & Tracking

We use cookies to keep you logged in and remember your preferences.

Data Retention

We keep your account data for as long as your account is active.

Staff Access

Only support staff and fraud-detection engineers can view your data, and only when needed to help you or investigate suspicious…

Update Your Data

Head to Settings > Profile in your account to update your name, email, or phone number anytime.

Privacy Questions Visitors Ask Us

No. When you deposit, you enter your payment app credentials directly into the payment provider's interface, not into lev cina. We never receive or store your payment app password. Our system only sees the transaction confirmation.

We keep withdrawal records for seven years to comply with local law where local law permits. These records show dates, amounts, and destination accounts—everything we need to verify your transaction history and process disputes.

Your profile and game history are archived immediately. Transaction records stay on file for seven years for legal and tax purposes. Personal information like your name and email are deleted after 18 months, unless a dispute requires us to keep it.

No. We do not sell, rent, or share your personal data with marketers, brokers, or third-party advertisers. We only share data with payment processors, anti-fraud services, and legal authorities when required by local law.

Yes. Log into your account, go to Settings > Privacy > Download My Data. You'll receive a file with your profile, email, phone, transaction history, and game activity in a standard format within 24 hours.

We use IP detection and login alerts. When we spot a login from a new device or location, we send you an SMS or email. You can also enable two-factor authentication in Settings > Security to require a code from your phone on every login.

Your account data lives on secure servers in regional data centres. Encryption and firewalls protect it whether you're logging in from Jakarta, Yogyakarta, or anywhere in Indonesia. We comply with local data-protection laws where local law permits.